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Product Conditions

New Retail

The product is sealed in the manufacturer’s retail box. These items are typically excess inventory and may not carry the manufacturer’s warranty, in which case it carries a 30 day WowElectrons warranty and lifetime tech support. These items may of been inspected by a technician in order to ensure quality, and to check functionality of the device, as well as to provide any additional services or accessories.

New Open Box

The product is in the same physical and operational condition if they were sealed in the retail box. They include accessories (for e.g., the charger and the usb cable, installation cd, etc). Some of the documentation may be missing, in which case we will provide information on its location at the manufacturer’s website. These units may not have the retail box as they may be units that were purchased in bulk from the manufacturer or were units that had been shipped previously – in such a case they will come packaged in a brown box. We thoroughly inspect, test and reset each unit to factory defaults. The product has a 30 day WowElectrons warranty and lifetime tech support.

Refurbished

The product has been refurbished to manufacturer specifications. These units are mostly customer returns and are in overall mint condition (98% or more) and you should expect them to have a similar life expectancy to that of a new unit, with proper use. We replace critical components, such as the screen, the battery as well as motherboard elements. Each product also undergoes extensive testing and it is rechecked for functionality before shipping. Each unit will come properly packaged in a brown box. They include accessories (for e.g., the charger and the usb cable, installation cd, etc). Some of the documentation may be missing, in which case we will provide information on its location at the manufacturer’s website. The product has a 30 day WowElectrons warranty and lifetime tech support.

Used

Used items are items that have purchased, opened, and operated, then returned or resold for various reasons. When a used product is processed by Wowelectrons, it is refurbished to manufacturer specifications. These units are fully functional, however they do show some signs of wear on the body, including minor scratches and/or blemishes, Each product undergoes extensive testing and it is rechecked for functionality before shipping, all imperfections are purely cosmetic. They include accessories (for e.g., the charger and the usb cable, installation cd, etc). Some of the documentation may be missing, in which case we will provide information on its location at the manufacturer’s website. The product has a 30 day WowElectrons warranty and lifetime tech support.